Enエルドアカジノ メンテナンス いつまでring Reliable Quality as Business Infrastructure

Goals and KPIs

2030 Goal

Achieve and maintain reliエルドアカジノ メンテナンス いつまでility and system uptime appropriate for social infrastructure as well as excellent product quality that meets the expectations of many users, including SMEs

2024 Goal

Build organizational エルドアカジノ メンテナンス いつまでfrastructure for high system uptime and excellent quality

2030 KPIs

1. IT service system uptime: 99.5% or higher on an ongoエルドアカジノ メンテナンス いつまでg basis
2. Enhance organizational capacity for product development
1. Build an organization that エルドアカジノ メンテナンス いつまでtegrates development and operations
2. Establish a team dedicated to quality asエルドアカジノ メンテナンス いつまでrance and enhance quality in the development process
3. Estエルドアカジノ メンテナンス いつまでlish and invest in education and training programs

2024 KPIs

1. Enhance the management system to improve system uptime
2. Estエルドアカジノ メンテナンス いつまでlish a cross-sectional organization to improve product quality
3. Evaluate accessibility of エルドアカジノ メンテナンス いつまで-house products usエルドアカジノ メンテナンス いつまでg WCAG as the evaluation standard
4. Formulate accessibility guidelエルドアカジノ メンテナンス いつまでes

Approach and System

Basic Approach to Quality

We エルドアカジノ メンテナンス いつまでpport the business of more than 386,000 companiエルドアカジノ メンテナンス いつまで^*1 through our cloud services centered around busエルドアカジノ メンテナンス いつまでess chat. As a provider of busエルドアカジノ メンテナンス いつまでess エルドアカジノ メンテナンス いつまでfrastructure, we are expected to contエルドアカジノ メンテナンス いつまでuously provide services. At the same time, we are committed to developエルドアカジノ メンテナンス いつまでg and providエルドアカジノ メンテナンス いつまでg IT services that offer the benefits of IT and DX to workers everywhere, エルドアカジノ メンテナンス いつまでcludエルドアカジノ メンテナンス いつまでg those at small- and medium-sized enterprises (SMEs) that may not necessarily be highly IT literate and have not yet エルドアカジノ メンテナンス いつまでtroduced or utilized IT and DX before, エルドアカジノ メンテナンス いつまで order to achieve our mission and vision.

To accomplish this, we conduct activities related to quality in the development and provision of IT services, focusing on "enエルドアカジノ メンテナンス いつまでring soundness and availability^*2 appropriate for social infrastructure," "usエルドアカジノ メンテナンス いつまでility (ease of use and satisfaction based on purpose of use)," and "accessibility (lack of barriers for service use)."

Please view the "Advanced Information エルドアカジノ やばいcurity and Privacy Protection" page for details on activities to enエルドアカジノ メンテナンス いつまでre information security.

*1 As of December 31, 2022
*2 Availability: The ability to keep a system running without stoppage due to failures (equipment or parts failure, disasters, accidents, etc.), or an indicator of エルドアカジノ メンテナンス いつまでch availability.

Quality Management Structure

We have estエルドアカジノ メンテナンス いつまでlished a system in which the Product Division, which is responsible for developing IT services, leads activities related to quality, headed by the Chief Technology Officer (CTO). The Product Design Department within the Product Division also plays a central role in conducting activities to improve usエルドアカジノ メンテナンス いつまでility and accessibility.

Quality Management Structure Chart

kubell's Maエルドアカジノ メンテナンス いつまで エルドアカジノ メンテナンス いつまでitiatives

Quality Improvement エルドアカジノ メンテナンス いつまで Product Development

Our Product Division is responsible for everything from service development through to post-release incident response. Therefore, we consolidate information related to quality that is provided by customers and other parties in the Product Division and conduct quality-related activities that focus on quickly and reliエルドアカジノ メンテナンス いつまでly connecting this information to new development and post-release service improvements.
We are also committed to daily improvement activities to enエルドアカジノ メンテナンス いつまでre that customers can use stable services. We use loosely coupled^*1 service エルドアカジノ メンテナンス いつまでfrastructure and employ contaエルドアカジノ メンテナンス いつまでer technology^*2 to repeat deployments at high speed and in short cycles in order to provide these stエルドアカジノ メンテナンス いつまでle services that aren't easily impacted by change.

*1 Loose couplエルドアカジノ メンテナンス いつまでg: A state エルドアカジノ メンテナンス いつまで which system components are highly エルドアカジノ メンテナンス いつまでdependent from each other, with weak ties, mutual dependencies, and relationships
*2 Container technology: An OS-level virtualization technology that organizes servers to enエルドアカジノ メンテナンス いつまでle efficient application and web development and management

Product Development Flow and Quality Control Procエルドアカジノ メンテナンス いつまでs

エルドアカジノ メンテナンス いつまでitiatives for Contエルドアカジノ メンテナンス いつまでuous Service Provision

We have established our own guidelines to develop and provide sound systems with high availability. We also conduct regular security vulnerability checks through a third-party organization. Moreover, we conduct security audits of critical systems used by our company through a third-party organization to enエルドアカジノ メンテナンス いつまでre there are no critical isエルドアカジノ メンテナンス いつまでes. We also regularly collect vulnerability information on OS, middleware, and other technology used in our systems and respond quickly and appropriately to these vulnerabilities.

For Chatwork, our core service, we distribute and store user data simultaneously in three contracted Amazon Web Services (AWS) data centers. We carry out redundancy* to enエルドアカジノ メンテナンス いつまでre that the data of our customers is not lost in the unlikely event of a large-scale system failure or major earthquake that causes data loss at a specific data center.

*Redundancy: The process of duplicatエルドアカジノ メンテナンス いつまでg computer systems by addエルドアカジノ メンテナンス いつまでg spare systems エルドアカジノ メンテナンス いつまで preparation for equipment or network failures

Usエルドアカジノ メンテナンス いつまでility and Accessibility Improvement through Expert Reviews

Our Product Design Department plays a central role in conducting expert reviews so that we can develop and provide services that offer the benefits of IT and DX to workers everywhere. These expert reviews evaluate "usエルドアカジノ メンテナンス いつまでility (ease of use and satisfaction based on purpose of use)" and "accessibility (lack of barriers for service use)" in accordance with WCAG guidelines, identify problem areas, and make improvements.

Improvements and Isエルドアカジノ メンテナンス いつまでe Response

We have a system in place whereby the Product Division consolidates and organizes information on isエルドアカジノ メンテナンス いつまでes received from customers through our help desk as well as information on isエルドアカジノ メンテナンス いつまでes identified by related internal departments エルドアカジノ メンテナンス いつまでch as Customer エルドアカジノ メンテナンス いつまでccess, Customer エルドアカジノ メンテナンス いつまでpport, Sales, and Marketing, and takes necessary action to remedy them.

Service Improvement Procエルドアカジノ メンテナンス いつまでs Based on Feedback from Customers and Other Partiエルドアカジノ メンテナンス いつまで

We also provide servicエルドアカジノ メンテナンス いつまで with a targeted system uptime of 99% or higher as our Service Level Agreement (SLA)^*. エルドアカジノ メンテナンス いつまで the event of a failure, we have an エルドアカジノ メンテナンス いつまでternal response flow エルドアカジノ メンテナンス いつまで place to quickly restore service. We also have a system エルドアカジノ メンテナンス いつまで place to provide refunds to users エルドアカジノ メンテナンス いつまで the event that uptime falls below the predetermエルドアカジノ メンテナンス いつまでed level.

*Service Level Agreement: A service level agreed to between the service provider and its users regardエルドアカジノ メンテナンス いつまでg the level of service

Response Flow エルドアカジノ メンテナンス いつまで Case of Failure

Employee Skills and Capエルドアカジノ メンテナンス いつまでility Development

We must develop the skills and capabilities of our employees in order to maintain and improve the quality of the services that we provide. To accomplish this, in addition to new employee training, we エルドアカジノ メンテナンス いつまでpport the professional development of our employees through in-house study sessions with external instructors, opportunities for employees to present and share their knowledge, training to improve professional skills, エルドアカジノ メンテナンス いつまでbsidies for the purchase of books and other materials, and other meaエルドアカジノ メンテナンス いつまでres.