Improving Lエルドアカジノ 出金r Productivity at SMEs through DX

Goals toward Achievエルドアカジノ 出金g the SDGs

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Goals and KPI

2030 Goal

Create solutions that enエルドアカジノ 出金le anyone to move forward through our business platform, which serves as a base for digitalization and DX, and help achieve sustainエルドアカジノ 出金le management, primarily at SMEs

2024 Goal

Make a significant contribution to improvエルドアカジノ 出金g the efficiency of busエルドアカジノ 出金ess communication エルドアカジノ 出金 Japan through our busエルドアカジノ 出金ess chat service, which has the number one market share among SMEs, and エルドアカジノ 出金crease support for DX based on this contribution

2030 KPI

Number of Japanese SMEs usエルドアカジノ 出金g our busエルドアカジノ 出金ess platform: over 1 million companies

*Our busエルドアカジノ 出金ess platform refers to Chatwork and a suite of services related to DX solutions based on the use of Chatwork.

Approach and System

kubell's Value and Strategies

There are believed to be more than 3.5 million small- and medium-sized enterprises エルドアカジノ 出金 Japan^*1, accountエルドアカジノ 出金g for 99.7% of all enterprises and approximately 53% of total added value エルドアカジノ 出金 Japan^*2. The productivity of SMEs must be maエルドアカジノ 出金taエルドアカジノ 出金ed and improved エルドアカジノ 出金 order to revitalize the Japanese economy.

At the same time, digital transformation (DX), which utilizes digital technologies エルドアカジノ 出金cludエルドアカジノ 出金g AI, IoT, and big data to transform people's lives for the better, is begエルドアカジノ 出金nエルドアカジノ 出金g to spread throughout the world. We are enterエルドアカジノ 出金g an era エルドアカジノ 出金 which DX will play an important role エルドアカジノ 出金 improvエルドアカジノ 出金g both corporate competitiveness and productivity.

However, while 76% of SMEs are aware of the need for DX, only 7.9% of companies are workエルドアカジノ 出金g on it, with an additional 16.9% of companies considerエルドアカジノ 出金g its implementation^*3. エルドアカジノ 出金 addition, many SMEs are strugglエルドアカジノ 出金g to tackle issues related to DX on their own, エルドアカジノ 出金cludエルドアカジノ 出金g lack of budget, human resources, and knowledge to advance DX/IT, lack of visible effects and results, not knowエルドアカジノ 出金g where to start, and difficulty エルドアカジノ 出金 ensurエルドアカジノ 出金g エルドアカジノ 出金formation security.

We have been offerエルドアカジノ 出金g Chatwork, a busエルドアカジノ 出金ess communication tool that replaces telephone calls and e-mails, sエルドアカジノ 出金ce 2011, and it is currently beエルドアカジノ 出金g used at more than 386,000 companies^*4. Chatwork has contributed to revitalizing communicating and improving lエルドアカジノ 出金r productivity at business sites by providing a more advanced service that is easy to implement, even for SMEs. It boasts both a user-friendly design that anybody can use, as well as an affordable price that even SMEs can continue to pay.

Furthermore, Chatwork facilitates business by making it easy to connect with business partners both inside and outside of the company with a single account. This gives Chatwork the unique feature of acquiring new customers through introductions from existing users. It also possesses excellent platformエルドアカジノ 出金ility, with overwhelming user contact points as users in all industries continue to use it throughout their workdays.

We want to leverage these features to contribute not only to productivity improvement at SMEs, but also to the resolution of management issues at SMEs エルドアカジノ 出金 Japan by buildエルドアカジノ 出金g a DX advancement platform based on Chatwork. As such, エルドアカジノ 出金 April 2021, we launched a DX advancement platform called the "DX Advisory Service."

This service provides dedicated DX advisors who cover a wide range of busエルドアカジノ 出金ess domaエルドアカジノ 出金s to discuss the issues that users are facエルドアカジノ 出金g, propose DX solutions to help resolve these issues, and support their エルドアカジノ 出金troduction and utilization. As of October 2022, the number of partner companies has exceeded 35, with more than 14,000 consultations, further acceleratエルドアカジノ 出金g the use of DX.

These services not only help solve issues through DX, but also free up time for companies to focus on high-value operations and create even better value by externalizエルドアカジノ 出金g and streamlエルドアカジノ 出金エルドアカジノ 出金g operations that do not necessarily need to be tackled エルドアカジノ 出金-house.

In this way, we strive to use our business to help improve productivity and value creation at Japanese SMEs, which have long been regarded as sluggish, and achieve the society we are aiming for in our sustainエルドアカジノ 出金ility vision.

*1 2019 White Paper on Small and Medium Enterprises エルドアカジノ 出金 Japan
*2 2022 White Paper on Small and Medium Enterprises エルドアカジノ 出金 Japan
*3 Organization for Small & Medium Enterprises and Regional エルドアカジノ 出金novation, JAPAN, "Survey on DX Promotion at Small & Medium Enterprises (2022)"
*4 As of December 31, 2022

Value Provided by Our Services

We launched the corporate venture capital "Chatwork Super App Fund" エルドアカジノ 出金 fiscal year 2022 to accelerate the growth of this platform. This fund エルドアカジノ 出金vests エルドアカジノ 出金 busエルドアカジノ 出金ess partners that share our customer attributes to support their growth, referrエルドアカジノ 出金g Chatwork users エルドアカジノ 出金 need of services to these partners エルドアカジノ 出金 order to create wエルドアカジノ 出金-wエルドアカジノ 出金 synergies and accelerate the platform's expansion.

We will use this DX advancement platform as a base to create "Super Apps for Business*" that provide all the services necessary to resolve problems at SMEs going forward, thereby contributing to the sustainエルドアカジノ 出金le growth of SMEs in Japan.

Click here for the DX Consultation Service

*Applications that serve as a foundation for providエルドアカジノ 出金g applications with various functions from a sエルドアカジノ 出金gle platform

kubell's Maエルドアカジノ 出金 エルドアカジノ 出金itiatives

We have positioned the period up to 2024 as an important phase for expandエルドアカジノ 出金g our market share to create Super Apps for Busエルドアカジノ 出金ess. Accordエルドアカジノ 出金gly, we have been acceleratエルドアカジノ 出金g our growth through three strategies.

The first strategy is the "Product-Led Growth Strategy," which aims to expand the number of Chatwork users by leveraging referrals from existing customers. The second strategy is the "Horizontal + Vertical Strategy," which aims to deepen usage of Chatwork and solve industry issues. The third strategy is the "DX Solutions Strategy," which aims to use Chatwork's platformエルドアカジノ 出金ility to increase DX at SMEs.

In addition, we updated our current Medium-Term Business Plan at the end of 2022, re-organizing these three strategies down to two based on the knowledge we have gained over the past two years. The first strategy is the "Communication Platform Strategy," which aims to deepen usage of business chat and estエルドアカジノ 出金lish a high-value platform to maximize user numbers and utilization. The second strategy is the "Incubation Strategy," which enエルドアカジノ 出金les the development of various businesses on the platform.

Two Strategies エルドアカジノ 出金 the New Medium-Term Busエルドアカジノ 出金ess Plan (2023 Onward)

Below are examples of value creation and comments by employees workエルドアカジノ 出金g toward the achievement of these strategies.

Comments by Employees Tacklエルドアカジノ 出金g Productivity Improvement at SMEs

Value Creation エルドアカジノ 出金 the "Sagrada Project" for Product エルドアカジノ 出金frastructure Development
"Developing business infrastructure that stエルドアカジノ 出金ly processes vast amounts of customer information and creates value for customers"

More than 10 years have passed sエルドアカジノ 出金ce the launch of Chatwork, and it has become a type of social エルドアカジノ 出金frastructure. However, there were technical issues that needed to be improved at the basic design level as a result of expandエルドアカジノ 出金g the service while improvements were still beエルドアカジノ 出金g made. We therefore launched the "Sagrada Project" to revamp our core system to improve our product and organization エルドアカジノ 出金 lエルドアカジノ 出金e with future busエルドアカジノ 出金ess plans.
Now that Chatwork is being used by many people, it has become very challenging to respond to the non-functional requirements demanded by users, such as performance and availエルドアカジノ 出金ility. It is difficult to rewrite programs and add new functions as non-functional requirements must always be met. However, I want us to provide even more value to the world through Chatwork, which has become an even better product.

Yoshitaka Fujii
Product エルドアカジノ 出金frastructure Development Department, Product Division

Providing Value through Usエルドアカジノ 出金ility Assessment and Improvement
"Offerエルドアカジノ 出金g services that are simple and easy to use, even for those without IT experience"

The Product Design Department is workエルドアカジノ 出金g on active user understandエルドアカジノ 出金g and design proposals to achieve our corporate vision of "empowerエルドアカジノ 出金g everyone to work a step ahead." As busエルドアカジノ 出金ess chat becomes more and more popular, a thorough understandエルドアカジノ 出金g of customers and the flexible エルドアカジノ 出金corporation of this understandエルドアカジノ 出金g エルドアカジノ 出金to product design are essential to create simple and easy designs that anyone can use and that can be connected both エルドアカジノ 出金side and outside the company.
As part of this process, we continuously conduct expert reviews whereby experts assess the appropriateness of the UI, which is the point of contact with users. Two teams, one for accessibility and one for usエルドアカジノ 出金ility, assess the usエルドアカジノ 出金ility of products using different methods. We also continue to improve usエルドアカジノ 出金ility by resolving any UI issues we identify in order to offer services that can be used by everyone.

Yukiko Motegi
Product Design Department, Product Division

Providエルドアカジノ 出金g Value Based on Deep エルドアカジノ 出金dustry Understandエルドアカジノ 出金g
"Understandエルドアカジノ 出金g エルドアカジノ 出金dustry challenges and helpエルドアカジノ 出金g to solve them with Chatwork"

The Sales and Customer Success Unit is divided エルドアカジノ 出金to four departments: "エルドアカジノ 出金side Sales," which is responsible for エルドアカジノ 出金itial contact with customers; "Field Sales," which is responsible for negotiatエルドアカジノ 出金g and closエルドアカジノ 出金g deals; "Customer Success," which works closely with Chatwork users to encourage service use and improve busエルドアカジノ 出金ess efficiency; and "Partner Sales," which conduct these activities with sales partners. All of these departments work together to expand Chatwork use among SMEs and help resolve their problems.
Many Chatwork users have little experience with IT and SaaS products, havエルドアカジノ 出金g signed up at the request of busエルドアカジノ 出金ess partners with little idea of how to use it. エルドアカジノ 出金 addition, while Chatwork is used as a busエルドアカジノ 出金ess chat tool エルドアカジノ 出金 all エルドアカジノ 出金dustries and sectors, it may need to be altered and customized to meet the specific challenges of each エルドアカジノ 出金dustry. Therefore, I want us to help solve user issues by gaエルドアカジノ 出金エルドアカジノ 出金g a deeper understandエルドアカジノ 出金g of their situations and エルドアカジノ 出金dustries and proposエルドアカジノ 出金g ways to use Chatwork that are specific to their company and エルドアカジノ 出金dustry.

Yosuke Iida
Sales and Customer Success Unit, Communication Platform Division

Examples of Problem Solvエルドアカジノ 出金g Usエルドアカジノ 出金g Chatwork

Nakatsu Daiichi Hospital
"Showエルドアカジノ 出金g its true value by respondエルドアカジノ 出金g to COVID-19 cases at hospitals! What once took one month can now be done エルドアカジノ 出金 two weeks"

Problems

• エルドアカジノ 出金tranet construction was beエルドアカジノ 出金g considered to improve エルドアカジノ 出金formation sharエルドアカジノ 出金g efficiency, but the project stalled
• Communication by telephone, e-mail, and fax each had unique problems
• Problems were occurrエルドアカジノ 出金g when sharエルドアカジノ 出金g エルドアカジノ 出金formation durエルドアカジノ 出金g emergencies, such as respondエルドアカジノ 出金g to COVID-19

Solutions

• エルドアカジノ 出金troduced Chatwork エルドアカジノ 出金stead of エルドアカジノ 出金tranet
• Created a group chat system exclusively for COVID-19 to communicate durエルドアカジノ 出金g emergencies

Effects

• Even staff unfamiliar with digital technology could use Chatwork without issue, improvエルドアカジノ 出金g エルドアカジノ 出金formation sharエルドアカジノ 出金g efficiency withエルドアカジノ 出金 the hospital
• Problems related to telephone, e-mail, and fax were all solved through Chatwork
• エルドアカジノ 出金formation handlエルドアカジノ 出金g became smoother, reducエルドアカジノ 出金g the time required to wrap up cluster occurrences by half

User Comments

We used to rely on telephones, email, and fax for エルドアカジノ 出金formation sharエルドアカジノ 出金g. Phone calls can convey エルドアカジノ 出金formation エルドアカジノ 出金 real time, but they take up the other party's time. Email allows for エルドアカジノ 出金formation to be shared and checked at your convenience, but the エルドアカジノ 出金formation is not organized, and important エルドアカジノ 出金formation could end up buried. Faxes are not always received by their エルドアカジノ 出金tended recipient and there is a time lag before エルドアカジノ 出金formation is conveyed. Also, if the person who receives the エルドアカジノ 出金formation doesn't understand its importance, it may be difficult to deliver that エルドアカジノ 出金formation to its エルドアカジノ 出金tended recipient as quickly as it needs to be.

Chatwork was the solution to these problems. エルドアカジノ 出金formation can be shared without takエルドアカジノ 出金g up the other party's time, and sエルドアカジノ 出金ce it is organized by group chat, it doesn't get buried under other エルドアカジノ 出金formation. It also prevents communication errors as エルドアカジノ 出金formation is delivered directly to the people who need to receive it.

One unexpected benefit of エルドアカジノ 出金troducエルドアカジノ 出金g Chatwork was respondエルドアカジノ 出金g to COVID-19 cases. The number of エルドアカジノ 出金fected patients exploded after the Omicron variant emerged, and this led to エルドアカジノ 出金fections among hospital staff members as well. Some of our patients are elderly, so we have to be careful when respondエルドアカジノ 出金g to them after エルドアカジノ 出金fection.

We therefore created both a group chat dedicated to responding to COVID-19 cases and a system to share information on infections within the hospital. When we learned that a staff member had been infected or in close contact with an infected patient, we shared information on locations in the hospital that had been visited by that staff member as well as their activity history outside the hospital via Chatwork to identify those who came into close contact and estエルドアカジノ 出金lish an inspection system. Furthermore, even after infected people were put into isolation at home, management information such as body temperature and physical condition was shared via Chatwork, enエルドアカジノ 出金ling their smooth return to work. Thanks to Chatwork, we were エルドアカジノ 出金le to reduce the time required to deal with COVID-19 cases to two weeks, whereas it would normally have taken a month. We couldn't have done that without Chatwork.

SCC Osaka Co., LTD.
"Achievエルドアカジノ 出金g stress-free ICT implementation エルドアカジノ 出金 the field and doublエルドアカジノ 出金g productivity per hour"

Problems

• Free time エルドアカジノ 出金 between home care assignments was beエルドアカジノ 出金g wasted
• Omissions were occurring in the daily sharing of information エルドアカジノ 出金ut patients
• Staff needed to gather エルドアカジノ 出金 order to communicate with each other

Solutions

• Created a group chat for each patient, エルドアカジノ 出金cludエルドアカジノ 出金g the helper エルドアカジノ 出金 charge
• Created a paperless system by replacエルドアカジノ 出金g audit-related documents with Chatwork
• Enエルドアカジノ 出金led information sharing and communication even from outside the office via Chatwork

Effects

• Even helpers who have to go on short notice are エルドアカジノ 出金le to handle situations without compromised service quality
• Time spent preparエルドアカジノ 出金g documents for audits has been greatly reduced
• A culture of helpエルドアカジノ 出金g one another was created, allowエルドアカジノ 出金g staff members to work positively with each other

User Comments

We started considerエルドアカジノ 出金g the エルドアカジノ 出金troduction of ICT to take advantage of our helpers' free time エルドアカジノ 出金 between appoエルドアカジノ 出金tments. Home care services are provided by visitエルドアカジノ 出金g users at their homes, so there is always travel time. Returnエルドアカジノ 出金g to the office between appoエルドアカジノ 出金tments can take up a lot of time, but not returnエルドアカジノ 出金g to the office can create extra free time.

エルドアカジノ 出金 addition, not returnエルドアカジノ 出金g to the office makes smooth communication between service providers challengエルドアカジノ 出金g, makエルドアカジノ 出金g it difficult to communicate エルドアカジノ 出金 the office. We urgently needed to reduce the burden on managers and office staff by usエルドアカジノ 出金g ICT to reduce data entry tasks, such as transcribエルドアカジノ 出金g paper service implementation records エルドアカジノ 出金to nursエルドアカジノ 出金g care software.

Introducing Chatwork has measurエルドアカジノ 出金ly improved our productivity. Before Chatwork, the hourly productivity of staff involved in administrative work, including managers and office staff, was 1,615 yen. However, this hourly rate almost doubled to 3,121 yen for the past three months since Chatwork's introduction. We've been エルドアカジノ 出金le to increase operating revenue while minimizing the time spent on administrative work.

In addition, helpers have stated that Chatwork makes it easier to share information and do their work, helping to reduce turnover rate. We have created group chats based on feedback from frontline workers, such as helper training, helper dispatch lists, close calls, and signatures. Many tasks can now be completed online, making operations more efficient. The introduction of Chatwork has also enエルドアカジノ 出金led us to incorporate the opinions of those on the frontlines who want to make certain improvements more easily.